Terms of Service
Effective Date: 07/01/26
Welcome to Prime Asset Group ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Prime Asset Group website, products, services, communications, and related offerings. By accessing our website or purchasing products or services from us, you agree to be bound by these Terms.
1. Company Information
Prime Asset Group
Website: https://theprimeasset.com
Phone: (866) 706-8781
Fax: (747) 247-0396
Address:
2945 Townsgate Road, Suite 200
Westlake Village, CA 91361
2. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use our services or purchase products. By using our website, you represent and warrant that you meet these requirements.
3. Products and Services
Prime Asset Group provides precious metals products and related services, including but not limited to:
- Gold
- Silver
- Platinum
- Palladium
- Numismatic coins
- Bullion products
- Precious Metals IRAs
- Asset exchanges
- Related consulting services
All products and services are subject to availability. We reserve the right to modify, discontinue, limit, or refuse any product, service, order, or transaction at our sole discretion.
4. No Investment Advice
Information provided on our website, in communications, consultations, newsletters, marketing materials, or educational resources is provided solely for informational and educational purposes. Prime Asset Group is not a registered investment adviser, broker-dealer, financial planner, tax adviser, or legal adviser. Nothing contained on this website or in our communications constitutes:
- Investment advice
- Financial advice
- Tax advice
- Legal advice
- A recommendation to buy, sell, or hold any asset
You should consult qualified financial, tax, and legal professionals before making financial, retirement, legal, or tax-related decisions.
5. Pricing and Market Volatility
Precious metals prices fluctuate continuously due to market conditions. Prices displayed on our website may change without notice. Orders are not considered final until accepted and confirmed by Prime Asset Group. We reserve the right to correct pricing errors, typographical mistakes, system errors, or inaccuracies at any time.
6. Orders and Payment
By placing an order, you agree that:
- All information provided is accurate and complete.
- You are authorized to use the selected payment method.
- You will comply with all applicable laws and regulations.
We reserve the right to reject, cancel, limit, or refuse any order for any reason. Payment methods may include:
- Wire transfer
- Check
- Certified funds
- Other approved payment methods
Additional transaction terms may apply and will be provided when applicable.
7. Shipping and Delivery
Shipping estimates are provided for convenience only. Prime Asset Group is not responsible for delays caused by:
- Shipping carriers
- Weather events
- Government actions
- Force majeure events
- Supply chain disruptions
- Circumstances beyond our reasonable control
Risk of loss transfers according to the terms provided with your transaction documentation. Customers are responsible for providing accurate delivery information.
8. Returns and Cancellations
Because precious metals are subject to continual market fluctuations, certain transactions may be final and non-cancelable. Any rights regarding returns, refunds, exchanges, or cancellations are governed by applicable law and any transaction agreements provided at the time of purchase. Customers should carefully review all purchase documents before completing any transaction.
9. Precious Metals IRAs
Prime Asset Group may facilitate introductions to custodians, depositories, and other third-party providers involved in Precious Metals IRA transactions. Prime Asset Group is not the IRA custodian. Customers are solely responsible for selecting and evaluating any custodian, administrator, storage facility, or related service provider.
10. Buyback and Exchange Services
Buyback, liquidation, and asset exchange services are subject to:
- Market conditions
- Product verification
- Inventory availability
- Pricing availability
Quotes are not guaranteed until confirmed by Prime Asset Group.
11. User Conduct
You agree not to:
- Violate any applicable law or regulation.
- Submit false or misleading information.
- Attempt unauthorized access to systems or accounts.
- Interfere with website functionality.
- Introduce malware or harmful code.
- Use the website for fraudulent or unlawful purposes.
12. Intellectual Property
All website content, including but not limited to:
- Text
- Logos
- Graphics
- Images
- Videos
- Software
- Trademarks
is owned by Prime Asset Group or its licensors and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, or used without prior written permission.
13. Third-Party Links and Services
Our website may contain links to third-party websites, custodians, depositories, products, or services. We do not control or endorse third-party content and are not responsible for any losses, damages, or disputes arising from your use of those third-party resources.
14. SMS and Electronic Communications
By providing your phone number, email address, or other contact information, you consent to receive communications from Prime Asset Group. These communications may include:
- Account updates
- Transaction notifications
- Customer service communications
- Marketing messages
- Promotional offers
Consent to receive marketing communications is not a condition of purchase. Message and data rates may apply. You may opt out at any time by following the instructions contained within the communication.
15. Disclaimer of Warranties
THE WEBSITE, PRODUCTS, SERVICES, AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRIME ASSET GROUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF:
- MERCHANTABILITY
- FITNESS FOR A PARTICULAR PURPOSE
- NON-INFRINGEMENT
- ACCURACY
- RELIABILITY
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRIME ASSET GROUP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.
17. Indemnification
You agree to defend, indemnify, and hold harmless Prime Asset Group, its officers, directors, employees, affiliates, agents, and service providers from any claims, damages, liabilities, losses, costs, and expenses arising from:
- Your use of the website
- Your violation of these Terms
- Your violation of any applicable law
- Your violation of any third-party rights
18. Privacy
Your use of our services is also governed by our Privacy Policy. By using our website, you acknowledge and consent to the collection, use, and processing of your information as described in our Privacy Policy.
19. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
20. Dispute Resolution
Any dispute arising out of or relating to these Terms, the website, products, or services shall first be addressed through good-faith negotiations. If a dispute cannot be resolved informally, the parties agree to submit to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.
21. Changes to These Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on this website with a revised Effective Date. Your continued use of the website after changes become effective constitutes acceptance of the revised Terms.
22. Contact Information
Prime Asset Group
2945 Townsgate Road, Suite 200
Westlake Village, CA 91361
Phone: (866) 706-8781
Fax: (747) 247-0396
Website: https://theprimeasset.com
Email: [email protected]
If you have any questions regarding these Terms, please contact us using the information above